Why Take QuickStart’s ITIL 4 Foundations Course?
After completing this training, students will be able to apply foundational concepts of ITIL 4 to learn methods to enhance the quality of IT service management in an organization.
Who Should Attend?Â
Audience
Eligibility
Prerequisites
This course is designed for anyone interested in learning the foundational concepts of ITIL 4, and how to apply them in the operation and management of IT services.
No prerequisites for this course.
No prerequisites for this course.
"Very Well Informed..."
Instructor was very engaging, followed up frequently to make sure we were on the same track, very patient, very well-informed
- Joshua Lawrence
"Great Job..."
The instructor did a great job of keeping the class engaged and participating, even though at points sometimes the material was a bit dry or even overwhelming. He always encouraged questions
- Kenneth Barrett Â
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ITIL 4 Foundations Curriculum
Our professional instructors teach you the key concepts of IT, and the foundational concepts of ITIL 4, built on the practices of ITSM. Various fields are covered in the program curriculum – customer expertise, value flows, digital transformation, Agile, DevOps, and Lean. Also covered in the course are the 4 end-to-end IT/digital operating models for the production, delivery, and constant improvement of services and products. Students will learn about IT and technology, and how they play a crucial role in business strategy development.
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Fundamentals Concepts:
2
Engaging Content:
3
Knowledge Applied:
ITIL 4 overview with service management concepts and practices.
Our multi-modal learning platform keeps you engaged with the content.
Learn skills and get real-world examples.
ITIL 4 Foundations & Outline
This 8-hour course covers ITIL 4 Foundations and prepares you for the official ITIL 4 Certification Exam from Axelos Ltd.. This certification lays the foundation for obtaining the ITIL 4 Foundation certification.
Module 1: ITIL 4 Overview
Module 2: Service Management Concepts
Module 3: 4 Dimensions of Service Management
Module 4: ITIL Service Value System
Module 5: General Management Practices
Module 6: Service Management Practices
Module 7: Technical Management Practices
Learn the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service
Overview of the four dimensions of service management
Learn about the purpose and components of the ITIL service value system
Understand the general management practices of ITIL
Display Your Credly Badge and Get the Recognition You Deserve.
Add an Credly badge to your LinkedIn, Facebook, or Twitter accounts to validate your professional and technical expertise. With these Credly badges, you can:
Let anyone verify your certification by clicking on the badge.
Display details of your certification and skills learned.Â
Learn From Industry-Expert Instructor
Our instructor has years of real-world experience to guide you through our ITIL 4 Foundations Course.
Adrian des Rotours
Adrian des Rotours is an experienced Project Manager and Agile & DevOps Coach. He has over 25 years of professional experience, in various sectors of tech and multiple industries including telecommunication. He got the following international credentials: PMP®, ITIL® Expert, DevOps Foundation & Lead (DOF™, DOL™), Scrum Master & Scrum Coach (SMAC™, SCAC™).
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services.
ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
Students are required to have a computer operating system with Windows to access training labs. The current lab environment does not support the Apple M1 chip.